PRIVACY POLICY

Last Updated: June 2026

Welcome to CreativeHub Web Solutions. Your privacy and the security of your personal information are of paramount importance to us. This Privacy Policy outlines how SM Online Merch Pty Ltd (Registration Number: 2024/098998/07), operating in partnership with CreativeHub Web Solutions (collectively referred to as "we", "us", or "our"), collects, processes, stores, and protects your personal information in strict compliance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) of South Africa.

1. Information We Collect

We only collect personal information that is voluntary, necessary, and relevant to providing you with our services, managing your account, or sending you requested marketing communications. This includes:

Account & Subscription Information: Name, email address, contact numbers, and billing details collected securely during checkout via our payment gateway.

Project Intake Information: Business information, design briefs, logos, and operational data submitted via our onboarding forms.

Communication Information: Email addresses collected via our newsletter registration or contact forms.

2. Purpose of Processing Your Data

In accordance with POPIA condition for lawful processing, your personal information is processed strictly for the following reasons:

To process payments and manage your active monthly service subscriptions.

To communicate with you regarding your website, landing page, or Artificial Intelligent widget development.

To deliver digital product updates, newsletters, and promotional materials (only where explicit consent has been given).

To comply with legal, tax, or regulatory obligations within the Republic of South Africa.

3. Consent and Your Rights

By submitting your personal information on our website, you explicitly consent to its collection and processing for the defined purposes. Under POPIA, you retain the following rights regarding your data:

Right to Access: You may request confirmation of what personal information we hold about you at any time.

Right to Correction: You have the right to request that inaccurate or outdated data be updated or corrected.

Right to Destruction: You may request that we permanently delete your personal information from our databases, subject to any legal or financial record-keeping requirements (such as tax compliance).

Right to Object: You can opt-out of marketing communications instantly at any time using the "Unsubscribe" link provided at the bottom of our emails.

4. Direct Marketing & Newsletter Compliance

We strictly practice permission-based email marketing. If you sign up for our newsletter, your email address is stored securely within our email marketing platform (MailerLite). We do not send unsolicited marketing (spam) and will never sell, lease, or distribute your email address to unauthorized third parties.

5. Third-Party Operators and Service Providers

To deliver our services efficiently, we utilize trusted third-party cloud infrastructure and financial systems. These operators include:

Payfast (by Network): To handle secure, PCI-compliant payment card processing and subscription routines.

MailerLite: To host landing pages and manage email communication workflows.

Calendly: To manage automated client appointment scheduling and booking consultation data securely.

Google Cloud Workspace: To secure intake data, manage databases, and power central application scripting.

All third-party operators are contractually bound to maintain strict confidentiality and apply security safeguards that match or exceed our POPIA compliance obligations. Your data remains hosted securely and will not be transferred cross-border unless equivalent data protection regulations apply.

6. Information Security Guardrails

SM Online Merch Pty Ltd in partnership with CreativeHub Web Solutions employs robust technical and organizational security measures to prevent unauthorized access, loss, misuse, or alteration of personal information. This includes the use of secure sockets layer (SSL) encryption, firewalled cloud environments, and restricted access controls for data processing.

In the highly unlikely event of a data security breach that impacts your personal information, we are legally mandated to notify both the South African Information Regulator and affected parties immediately.

7. How to Contact Us

If you have any questions regarding this Privacy Policy, wish to exercise your legal rights under POPIA, or need to contact our designated Information Officer, please reach out to us directly via email:

Company Legal Entity: SM Online Merch Pty Ltd in Partnership with CreativeHub Web Solutions